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1
The estimated charges provided by Drainmitro are based only on the visible condition of the problem and the information provided by the customer.
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2
The internal condition of drains, sewer lines, underground pipes, chambers, walls, or floors cannot be fully determined before work begins. Additional blockages, damaged pipes, leakages, new pipeline requirements, or other hidden issues may be discovered during the service.
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3
If any additional issue is found during the work, the customer will be informed. Any extra work will be carried out only after the customer's approval.
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4
If the customer does not wish to proceed with the additional work, charges for the work already completed and the equipment used must be paid.
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5
The Visit Charge covers only the site inspection, technician's time, and problem assessment. It is payable even if the customer decides not to proceed with the service.
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6
Drainmitro's standard service charges do not include excavation, floor breaking, wall breaking, tile removal, masonry work, installation of new pipes, material costs, or debris removal. These services will be charged separately.
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7
If excavation or demolition is required to complete the work, all responsibility, costs, and risks shall be borne solely by the customer.
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8
Obtaining any permission required from the Municipal Corporation, Society, Government Authority, or any other organization for excavation or related work is the sole responsibility of the customer. Drainmitro is not responsible for obtaining such permissions.
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9
Drainmitro shall not be held responsible for any damage to underground water lines, electrical cables, gas lines, internet cables, or any other underground utilities during excavation.
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10
If the customer provides incorrect or incomplete information resulting in additional time, labor, or expenses, the customer shall bear all such additional costs.
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11
Drainmitro shall not be responsible for any hidden defects such as old, damaged, rusted, cracked, or deteriorated pipes discovered during the service.
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12
Once the customer has approved the work and the service has started, cancellation or suspension of the work will require payment for the work completed and applicable charges incurred up to that point.
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13
Drainmitro reserves the right to refuse service if the site is found to be unsafe, hazardous, or life-threatening.
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14
Photos and videos taken during the service may be used for service records, quality control, and to explain the problem to the customer.
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15
Full payment must be made after the service is completed and verified by the customer at the site.
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16
The final service charges may vary from the initial estimate due to hidden underground conditions or unforeseen circumstances discovered during the work.
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17
Drainmitro aims to provide the best possible service; however, it is not possible to identify every hidden or underground issue before the work begins.
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18
Drainmitro's responsibility for the completed work is limited to 24 hours only for workmanship. This does not cover new blockages, misuse, hidden defects, natural causes, or unrelated pipeline issues discovered after completion.
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19
Customers are requested to provide feedback after the completion of the service to help us improve the quality of our services.
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20
By booking or using Drainmitro services, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
